Reference

What You Agree To When You Use win1313

These terms govern your account, your deposits via JazzCash, Easypaisa or Raast, and every interaction you have on this platform. Access is available only where local law in Pakistan permits, so read this before you open an account.

Jurisdiction-dependent accessAccount rules and eligibilityPrivacy and data handlingPayment terms — JazzCash, Easypaisa, RaastHow to contact us about your rights
win1313 What You Agree To When You Use win1313
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, want to request a copy of your account data, or need to dispute a transaction linked to your JazzCash or Easypaisa wallet, our support team handles these queries directly. Use the channels below and include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Start a chat from any page on the site. Share your registered mobile number and describe your legal or account query. Responses during active support hours.

Email Support

Send a detailed message to our support address. For data or privacy requests, state clearly what you are asking for so we can route it to the right team.

Account Help Page

Log in and go to your account settings to find dispute forms and data-request links. Your Raast or Easypaisa transaction history is also visible there.

HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We collect only the information needed to run your account and verify your identity when you withdraw to JazzCash, Easypaisa or Raast. We do not sell your data to third parties. Your account activity is retained for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold at any time through the account help page.

Account Security

Login is protected by OTP sent to your registered Pakistan mobile number. We flag unusual access attempts and can lock the account at your request.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser. Analytics cookies help us improve page load on low-bandwidth connections in Pakistan.

Data Retention

Account records, including JazzCash and Easypaisa transaction logs, are kept for the period required under applicable rules, then deleted or anonymised.

Right to Request Changes

You can ask us to correct inaccurate data or close your account at any time. Requests are handled via the account help page or the email support channel.

Common Legal and Policy Questions Answered

These are the questions we get asked most often about account rules, data, and your rights under our terms. If your question is not here, use the live chat or email support channel.

Access depends on local law and the eligible region you are in. You confirm your eligibility when you register. If online gaming is restricted in your area, you should not open an account.

We collect your name, mobile number, and payment details — such as your JazzCash or Easypaisa wallet number — needed to verify identity and process withdrawals. No unnecessary data is collected.

Yes. Log in, go to account settings, and submit a data request. We will compile your account and transaction records and send them to your registered email address within a reasonable period.

We retain records including Raast and Easypaisa transaction logs for the period required under applicable rules. After that, data is deleted or anonymised according to our retention policy.

Go to the account help page, locate the transaction in your wallet history, and submit a dispute form. Include your registered mobile number so our team can verify the payment record quickly.

Yes. We flag any update on the platform and give you notice before the revised version takes effect. Continuing to use your account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.